Have the shared mailbox answered without anyone opening every request themselves. An agent reads the requests and replies by your rules. Mailbox, licences and your team’s routines stay as they are. Every run stays traceable in the activity view.
The Agentic Part
The agent reads each new request in the shared mailbox, the one that belongs to nobody personally and receives requests of every kind. Based on your rules it decides how the request is to be answered and writes the reply. It reaches the mailbox through Microsoft Graph, the interface of Microsoft 365, inside your own tenant. Every run records what the agent read and what it did, and your team sees that in the activity view. You set the rules, and the agent follows them.
Main Features
- Requests in the shared mailbox are read and answered
- The replies follow your rules
- Every run is traceable in the activity view
- For every use case it is set which agent does what, documented and traceable
- Your mailbox, your licences and your Microsoft 365 tenant stay as they are
- The running cost is visible per use case
Use Cases
- Requests land in the shared mailbox that everyone on the team takes for somebody else's job. The agent reads them and replies by your rules.
- A customer asks what happened to their request. In the activity view you see what the agent read and what it answered.
What we build for you
- The shared mailbox the agent reads and the access to it in your tenant
- Your rules for how requests are answered
- The kinds of requests the agent takes over
- The people who may view the activity view
